Frequently Asked Questions

General Questions

Does Harrison have any shops?

Yes we do and we would be delighted to receive a visit from you. Please see the Our Stores page for details of where you can find us. Please check with individual stores for opening times – and remember you can shop with us online 24 hours a day.

What brands does Harrison stock?

At Harrison we stock an excellent selection of women’s, men’s and children’s fashion from across the world. For a full list and description of all our labels please see our Brands page.

Does Harrison have a catalogue?

Sorry, we do not produce a catalogue at present. However you can view all our ranges on the website 24 hours a day.

Do I need to register to shop?

No you don’t need to register to purchase online as you can check-out as a guest. However registering with us helps us to process your order as quickly and efficiently as possible. Once you have registered with Harrison Fashion you can also sign up to our newsletter be kept up to date about any special offers and promotions we are running.

I have forgotten my password for the site. What can I do?

Don’t worry, simply go to our Lost Password page where you can recover your lost account information by entering the e-mail address you used to register. Your account information will be e-mailed to you soon after.

Do you offer student discount?

Sorry we don’t. However, if you register to our newsletter by filling in your email address in the box below we will keep you informed about any forthcoming promotional or discount events.

Why does my promotional code not work?

First of all please check that you have entered your code correctly and that the promotion / gift voucher is not out of date. Should you require any further assistance please contact our Customer Services team by e-mail at [email protected] or by telephone on +44 (0)28 2564 9822 between 9.30am – 5pm, Monday – Friday.

How can I pay for my order?

There are a number of payment options available to Harrison website customers. Credit/debit cards accepted are Visa, Visa Delta, Visa Electron, MasterCard, Maestro and Switch transacted securely through SagePay. We have also recently added Paypal to our payment options. Please be assured that we take security very seriously and that we will look after your card details.

When will I be charged for my order?

If your card is authorised payment will be taken immediately after the order is made. We will send you a confirmation e-mail to let you know that your order has been successful.

How do your clothing sizes work?

As we offer a selection of brands sourced from across the world at Harrison, sizing can differ from label to label. Yet while items might be marked with European sizes for example, we will always provide the UK equivalent as part of our product details so you don’t get confused.

If a product is out of stock will you be selling it again?

The answer to this question depends on each individual product – some items might come into stock again while others may not. If you are interested in something in particular that has gone out of stock you can contact us with your enquiry. Alternatively you can keep checking the website for availability or visit one of our stores

Cancellations & Refunds

Can I cancel or change my order before I receive it?

Yes you can, but please do so as soon as possible on the same day the order has been placed. To do this, please contact our Customer Services team by telephone on +44 (0)28 2564 9822 and our advisors will be happy to assist you. However if you change your mind more than 24 hours after your order has been placed it is likely that it will already have been posted. Once it arrives you can return or exchange the order within 14 days of receipt by following our returns policy.

What do I do if my order has arrived but it’s not correct?

At Harrison we do our very best to ensure that you are entirely pleased with your order, however sometimes mistakes can happen. If the goods you have received are incorrect or one of your ordered items is missing please contact our Customer Services team using the contact details given above.


What countries do you deliver to?

We deliver worldwide. If you ever find that our website informs you that we don’t ship to your location please inform us via the live chat facility and we will resolve this for you.

Can I add another item after I have placed my order?

Unfortunately this is not possible as your original order will already have been processed. You will need to place a separate order for anything else you want to buy.

What do I do if my order hasn’t arrived?

First of all please check our Delivery & Shipping page for delivery times to your area, allowing for weekends and Bank Holidays. If your parcel is indeed late in arriving please contact our Customer Services team by e-mail at [email protected] or by telephone on +44 (0)28 2564 9822 between 9.30am – 5pm, Monday – Friday. Please quote your order number in all correspondence.


What if I receive a faulty item?

We will always do our best to make sure the goods we send to you are of the best possible quality. However if you have received what you believe to be a faulty item please contact our Customer Services as above and we will endeavour to sort out the problem as quickly as we can.

Will I still have to pay for delivery of faulty or wrong items?

If we have made a mistake with your order, or if it is faulty or damaged, we will refund the delivery charges you have paid to receive that item. However if it was sent to you with other items you are not returning we will be unable to refund the delivery charges.

Do I have to pay for delivery of returns?

Yes, unless the item is faulty or there is a problem with the order.

How will I know if you have received my returned goods?

Once we receive your returned goods we will despatch your replacement order or refund you using the same method you used to pay. If we don’t have the requested replacement goods we will refund you. Please allow up to 28 days for your credit/debit account to be credited. However you can, of course, contact us before this time to confirm the receipt of returned goods if you wish to do so.